Refunds Policy

When and how refunds are issued.

Undelivered orders

If an order cannot be delivered or is only partially delivered, the undelivered portion will be refunded to your account balance.

Refill first

For services that include a refill guarantee, we will top up the service before considering a refund. Please allow the refill period to pass.

Non-refundable cases

Orders that have been fully delivered, or that fail due to an incorrect link or a private account, are not refundable. Account balances are non-withdrawable and non-transferable.

How to request

Contact support@1k.fan with your order ID and a description of the issue. Approved refunds are credited to your balance.